FAQs
How much does shipping cost?
How much does shipping cost?
We offer FREE shipping for orders over $50. We also offer three different levels of shipping that can be viewed at checkout.
How long does delivery take?
How long does delivery take?
All orders are shipped within 24 to 48 hours of you placing the order using USPS, UPS, Yun Express, 4PX or ePacket depending on your location and fastest available service. Typical delivery time frame is between 7 to 15 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
I've entered a wrong shipping address! Can I change it?
I've entered a wrong shipping address! Can I change it?
Yes, provided that your order hasn't been shipped yet so be sure to email us as soon as possible. If we're able to catch it in time before the order has been sent out then we'll definitely adjust the details. We can't change shipping details once your order leaves our warehouse. We are not obligated to issue refunds in this case.
Can I cancel my order after it's been placed?
Can I cancel my order after it's been placed?
We process our orders very quickly in order to ensure that your purchase will reach you as soon as possible. Therefore, we may not be able to cancel your order if it has been dispatched. We kindly request that you contact us immediately via our Customer Service Team to arrange the cancellation of your order, where we will confirm if we can successfully cancel your order prior to sending it out. Cancellations are not guaranteed. All cancellations incur a $5.00 cancellation fee. This fee is applied to cover the costs associated with administration and processing your order.
I ordered multiple products, but only received one?
I ordered multiple products, but only received one?
Nothing to worry about! The other item shouldn't be too far behind. We sometimes send out different products from different warehouses to speed up the process, and get it sent out as fast as possible.
However, if you're still concerned, you are more than welcome to reach out to our friendly customer support staff.
I'm not in love with my order, can it be returned? What if there is an issue?
I'm not in love with my order, can it be returned? What if there is an issue?
We are confident that our products work, and we encourage you to try them first for 14 days minimum. If you are still unhappy and wish to return the items, you may do so within the 60 days period covered by our money back guarantee.
If you have purchased a 12 month warranty, we will immediately issue a replacement of the product even after the 90 days.
For returns, please visit our returns page.
For returns, please visit our returns page.
At CozyLeafs, we are committed to providing you with products that help make gardening more fun, effortless and fruitful. We do this through the unique and helpful tools that we offer. Our products are designed to help you get the most out of your gardening experience. Whether you're a beginner or an experienced gardener, we can provide you with the necessary items to make your time in the garden enjoyable.
Returns, refunds and exchanges policies and common questions:
WHERE CAN WE REACH YOU?
Our CS team is always available and will respond within 24 hours.
Reach them at:
Email: support@cozyleafs.com
To expedite the process through email, please state your order number clearly, your issue/concern, and your email (and first and last name) when you made the purchase. We will get back to you within 24 hours.
Please also be aware that some companies pose as CozyLeafs. If you have ordered some items and we can’t locate the order ID in our system, it’s most likely ordered from a company pretending to be CozyLeafs.
AM I ELIGIBLE TO RETURN THE PRODUCTS?
We are confident that our products work, and we encourage you to try them first for 14 days minimum. If you are still unhappy and wish to return the items, you may do so after 14 days, within the 60 days period covered by our money-back guarantee.
To expedite the process, please make sure to follow this format when emailing our Customer Support team:
Subject line: Return/refund request
Order No.:
Full name:
Contact email address:
Item(s) you want to return:
Once your request is approved, you will get a confirmation email with shipping guidelines.
WHAT ITEMS ARE NON-REFUNDABLE?
Shipping Fees (if applicable)
Expedited Processing Fees
Consumable items.
I RECEIVED A DAMAGED ITEM. WHAT SHALL I DO?
If the purchased product is damaged, email us within 7 days after the delivery date. Please provide a brief description and video/picture of the damaged product. We will immediately issue a replacement. To expedite the process, please make sure to follow this format when emailing our Customer Support team:
Subject line: Damaged or Defective product
Order No.:
Full name:
Description and photo or preferably a video of the defective product
Contact email address:
MY PRODUCT WAS LOST IN TRANSIT OR WAS STOLEN.
We advise you to reach out to your post, local carrier and state what has happened.
We will also contact our shipping couriers to investigate the matter further. If your order is deemed lost in transit, our CS team will immediately initiate a replacement for you.
If your order is marked 'Delivered' by any of our shipping couriers, we cannot guarantee a full refund or replacement for lost or stolen items.
To expedite the process, please make sure to use this format when emailing our customer support team:
Subject line: Stolen, lost in transit order
Order No.:
Full name:
Contact email address:
DO I HAVE TO PAY CUSTOMS FEES?
Every country has their own rules and regulations when it comes to customs fees. Therefore, is it the responsibility of the buyer to be aware of the applicable customs fees. We recommend checking with your country's customs office to determine what these additional costs will be prior to purchasing from our store.
HOW DO I SHIP BACK THE ITEMS?
For instructions on how to ship the returned products, refer to the email received after placing the return request. *Note: Customers are responsible for shipping their returns back. We do not provide return labels. Please also do not return the product without prior consultation with our team. Our return address is based in Australia.
WHAT ARE MY REFUND OPTIONS?
The following refund options are supported:
Refund to the original payment method
Refund to the store credit (if applicable)
HOW SOON WILL I GET MY REFUND?
As soon as you return the product and was inspected by our team, we will send an email about the approval or rejection of your refund request. Items must be in good working condition, and all the manuals and other accessories are included therein.
We will refund the full product price less the value of any discount and shipping charges.
LATE OR MISSING REFUNDS
If you have not yet received a refund, please follow these steps to resolve the issue:
1. Double-check your bank account to ensure that the refund has not been credited yet.
2. Contact your credit card company as it may take some time for the refund to be officially posted.
3. Reach out to your bank, as there is usually a processing period before the refund is posted.
If you have completed these steps and still haven't received your refund, please feel free to contact us at support@cozyleafs.com.
WE RESERVE THE RIGHT TO MODIFY THIS RETURN POLICY AT ANY TIME.
Thank you for choosing CozyLeafs. We appreciate your business and look forward to helping you create a beautiful garden with the latest tools.
Have questions?
Don’t hesitate to email us at support@cozyleafs.com. We are here to help :-).
I haven't received my order yet, where is it?
I haven't received my order yet, where is it?
In some cases, orders may take longer than usual to arrive and this may happen due to a number of factors including environmental, political, geographical and logistical reasons.
However, if 60 natural days have passed since your order was shipped and you still haven't received your order, then you are entitled to a reshipment or full refund.
Are there customs, taxes, duties, and/or tariffs?
Are there customs, taxes, duties, and/or tariffs?
We are not responsible for customs, taxes, duties and tariffs. Unfortunately, we have no control over that, as it deals with laws and regulations in your respective country. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. CozyLeafs™ is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
What is the return policy?
What is the return policy?
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For more information on the policy, please visit our Refunds policy page.